Ken, as the Co-founder and CEO of Yobe, your work with VIENNA is transforming voice technology. Could you start by sharing how VIENNA is revolutionizing industries with its ability to extract precise voice data and provide emotional analytics?

VIENNA is a cutting-edge voice extraction solution designed to revolutionize how businesses capture and analyze voice data. It makes it easier than ever to extract clear, valuable insights from conversations, even in noisy environments. The extraction of emotional, acoustic, phonetic, biological, and linguistic cues refers to analyzing voice data (capturing mood, sound properties, pronunciation, unique vocal markers, and language patterns) helps businesses gain deeper insights into customer sentiment, improve operational efficiency, and deliver enhanced user experiences.

Retail is another sector where VIENNA can play a significant role. How can precise voice data and emotional insights enhance customer engagement and personalize the shopping experience?

Extracting precise voice data and emotional insights can transform customer engagement and personalization in retail.  Its advanced voice extraction technology captures clean input even in noisy environments, enabling accurate communication and real-time sentiment analysis. By identifying emotions like frustration or satisfaction, VIENNA helps retailers tailor responses, resolve issues effectively, and deliver personalized recommendations.

With always-listening capabilities, VIENNA collects real-time data from in-store interactions, uncovering patterns like common questions or frustrations. This empowers retailers to optimize store layouts, improve inventory management, and train staff more effectively. Proactively engaging customers and addressing issues as they arise creates a seamless, data-driven shopping experience.

Transportation is a field with numerous applications for voice technology. What are some specific use cases where VIENNA has helped optimize operations and improve user experiences in this industry?

Yobe’s VISPR product (which is built on VIENNS technology) optimizes operations and enhances user experiences in transportation by transcribing live PA system announcements into real-time text messages, instantly delivered to passengers via mobile apps or displays. This ensures critical updates, such as gate changes and delays, are clearly communicated, even in noisy environments or to those with hearing impairments. VISPR has streamlined airport boarding processes, reduced passenger confusion, and improved operational efficiency by ensuring announcements retain their intended meaning, providing a seamless and reliable communication experience.

With the rise of voice technology, data privacy becomes a concern. How does Yobe ensure that user data remains secure while providing powerful voice analytics?

Yobe is deeply committed to data privacy and security, leveraging edge computing to ensure sensitive biometric data remains on the user’s device and under their control. By processing voice data locally, Yobe minimizes reliance on cloud infrastructure, reducing exposure to potential breaches. This approach not only protects user privacy but also enhances performance by enabling real-time analytics without latency. Yobe’s voice biometrics are designed to empower users with full control over their data, ensuring a secure and privacy-focused experience while delivering powerful and accurate voice analytics.

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