How ServiceNow ITSM Transforms Traditional IT Support

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2025-07-25 10:47:43 -

Let’s be honest—traditional IT support hasn’t always had the best reputation. Long wait times, clunky ticketing systems, siloed communication, and a heavy reliance on manual processes have made “calling IT” feel more like a last resort than a helpful resource. But something’s been shifting. Organizations that once leaned on outdated help desk systems are...

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