Key Topics Covered in NCS_20022101010 Exam

The NCS_20022101010 Dumps PDF focuses on a variety of important ServiceNow topics. Some of the key areas you’ll need to master include:

1. ServiceNow Platform Overview

Understanding the basics of the ServiceNow platform is essential. This includes knowing how to navigate the ServiceNow interface, configure the platform, and manage users and groups.

2. IT Service Management (ITSM)

A major component of the exam, ITSM involves the processes that help manage IT services within an organization. You will need to be proficient in areas like incident management, problem management, change management, and service catalog management.

3. IT Operations Management (ITOM)

ITOM covers a range of practices aimed at  NCS_20022101010 Dumps optimizing IT infrastructure. Topics such as discovery, event management, and orchestration are key to passing this section of the exam.

4. Application Portfolio Management (APM)

This includes managing the entire lifecycle of applications and ensuring that they support business goals. You will be tested on how to optimize the portfolio, make informed decisions, and ensure alignment with organizational objectives.

5. Reporting and Dashboards

ServiceNow allows users to create detailed reports and dashboards to track progress and performance. You need to demonstrate your  NCS_20022101010 Exam Dumps ability to generate, customize, and analyze these reports to derive actionable insights.

6. Service Automation and Workflow

This section tests your ability to design and implement workflows and automation on the ServiceNow platform. You’ll need to understand ServiceNow’s scripting tools and how they integrate into automated processes.

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