When it comes to selecting student housing, flashy photos and promotional brochures are only part of the story. The real insight often comes from the people who have lived there themselves. For students at the University of North Carolina at Greensboro (UNCG) and North Carolina A\&T State University (NC A\&T), West Quad is a popular off-campus housing choice—especially for those seeking UNCG apartment rentals with roommate matching services. But it’s important to take a closer look before signing a lease. In this article, we’ll explore the tenant reviews & what you should know before leasing at West Quad so you can make an informed decision.

What Is West Quad?

Located conveniently at 2111 Spring Garden St. in Greensboro, West Quad offers 2- and 3-bedroom fully furnished apartments for students attending UNCG and NC A\&T. Each unit includes double beds, study desks, TV stands, sofas, and a shared kitchen and living space. With community amenities like outdoor grilling stations, study lounges, a game room, and 24/7 on-site support, it’s designed to offer a mix of academic and social living.

However, as with any apartment complex, the real experience varies depending on the resident. That’s why exploring tenant feedback is crucial before locking yourself into a lease.

Tenant Reviews: A Mixed Reputation

On popular platforms like Google Reviews, ApartmentRatings, and ChamberOfCommerce, West Quad currently holds an average rating of 2.8 stars out of 5. This rating represents a broad range of experiences from past and current residents.

Positive Reviews: What Residents Appreciate

Some tenants praise West Quad for its:

• Responsive community staff Several reviews mention that when maintenance requests are submitted properly, staff members are friendly and try to resolve issues in a timely manner.

• Convenient location Students love being able to walk or bike to campus, nearby restaurants, and local stores like Walgreens and JPJ Mart.

• Study and community spaces West Quad’s free printing lounge, gaming rooms, and quiet study areas are frequently appreciated, especially during midterms and finals.

• Roommate matching services A standout feature is its ability to help students find compatible roommates, which is especially valuable for out-of-state students or those new to Greensboro.

Negative Reviews: Common Complaints

On the flip side, many reviews raise concerns that future tenants should take seriously. These include:

• Move-in issues Some residents reported arriving to find missing or broken appliances, dirty floors, or apartments that were not fully move-in ready.

• Maintenance delays While some issues are fixed quickly, several tenants complain of long wait times for essential repairs—sometimes weeks for things like broken air conditioning or plumbing.

• Pest problems A few reviews specifically mention sightings of roaches or other pests, particularly during warmer months or in ground-level units.

• Lack of transparency in fees Hidden costs for utilities, furnishings, and community fees have left some students feeling frustrated. Understanding exactly what’s included in your lease is key.

What You Should Know Before Leasing

Before you commit to West Quad, consider these tips based on tenant reviews and leasing experiences:

1. Read the Most Recent Reviews

The most reliable feedback often comes from reviews posted within the last 6–12 months. Management and policies can change over time, so prioritize up-to-date experiences. Look beyond the star rating—read the full review to understand the context behind the score.

Where to look:

• Google Reviews
• ApartmentRatings.com
• ChamberOfCommerce.com

2. Clarify What’s Included in the Furnished Packages

While West Quad advertises fully furnished units, residents have noted inconsistencies in what actually shows up in their apartments on move-in day. Confirm exactly what your apartment will include.

Questions to ask before signing:

• Will your unit include a full-size or twin XL bed?
• Are all the furnishings new or refurbished?
• Are appliances like microwaves and dishwashers included?
• What is the condition of the provided furniture?

3. Request Details on Extra Fees

Some tenants expressed frustration over unexpected charges not clearly communicated at signing. These might include:

• Utilities not covered in base rent
• Furniture upgrade fees
• Community or amenity usage fees
• Pest control fees

Ask for a fully itemized cost breakdown and request it in writing before you sign your lease. Compare this breakdown with other nearby student housing options to ensure you’re getting good value.

4. Ask About Maintenance and Response Times

Maintenance delays are a recurring complaint in negative reviews. To protect yourself:

• Ask how maintenance requests are submitted (app, email, in-person).
• Request average response times for non-emergency issues.
• Ask whether the complex has 24/7 emergency maintenance and how it works.
• Talk to current tenants (if possible) for real feedback.

5. Understand the Pest Control Policy

Pest sightings have been reported by multiple residents, particularly in older or lower-level units. This doesn’t necessarily mean West Quad has a widespread issue, but it does warrant asking questions like:

• How often is pest control done?
• Is it preventative or reactive?
• What happens if you report a pest issue—what’s the turnaround time?

6. Tour the Actual Unit, Not a Model

Some tenants mention that the units they were assigned didn’t match the staged model apartment they toured before leasing. While this is common in many student housing communities, it’s still worth asking to tour the exact unit or at least the same layout and floor level you’ll be assigned.

If that’s not possible, request a detailed video walkthrough of your actual unit.

7. Speak to Current Residents

Nothing beats real, unfiltered feedback. Try joining Facebook groups or Reddit threads for UNCG or NC A\&T off-campus housing. Students are often willing to share honest insights—good and bad—that you might not find in public-facing reviews.

You can ask:

• What’s the noise level like during the school year?
• How are the parking arrangements?
• Are the roommate matching services accurate and helpful?

West Quad's Response to Feedback

It’s worth noting that management appears to respond to some reviews online, especially those left on Google. While not every complaint results in a public resolution, this shows a willingness to engage with resident feedback—a promising sign for prospective tenants.

If you do choose to live at West Quad and encounter problems, document all communication and submit requests through official channels to ensure accountability.

Who Is West Quad Best Suited For?

Based on tenant feedback and amenities, West Quad is a good fit for:

• Students who value location and walkability to UNCG or NC A\&T
• Individuals looking for 2- or 3-bedroom layouts
• Students who benefit from roommate matching services
• Those who want a balance between independent living and community support

However, it may not be ideal for students who:

• Expect luxury-level finishes or brand-new facilities
• Need ultra-fast maintenance responses
• Prefer single-occupancy units or extreme quiet

Final Thoughts: Is West Quad Right for You?

Choosing a college apartment is a major decision—one that impacts your budget, comfort, academic success, and social life. West Quad offers a compelling package with its location, furnished layouts, and built-in community features. However, as revealed by tenant reviews & what you should know before leasing, the experience can vary.

Do your homework. Tour in person, ask tough questions, and read recent reviews before making your choice. With the right preparation, you’ll know exactly what to expect—and you’ll be better equipped to decide whether West Quad is the right fit for your college journey.