Air France is one of the world’s leading airlines, known for its premium service and global connectivity. For travelers in the United States, particularly in the northeastern region, the Air France New York City Office plays a critical role in providing customer support, ticketing assistance, and travel information. Whether you need to make a reservation, change a flight, or inquire about baggage policies, the Air France Office in New York is your go-to location for personalized service.

This comprehensive guide will walk you through everything you need to know about the Air France Office in New York City, including its address, contact details, services, operating hours, and more.

Air France New York City Office: Location and Contact Information

The Air France New York City Office is strategically located in Manhattan, offering convenience for local residents, tourists, and business travelers.

Office Address:

Air France New York City Office
125 West 55th Street, 2nd Floor
New York, NY 10019
United States

Office Hours:

Monday to Friday: 9:00 AM – 5:30 PM
Closed on Saturdays, Sundays, and U.S. public holidays

Contact Number:

📞 Air France Customer Service USA: +1 (800) 237-2747

Email Contact:

While the New York office itself may not have a dedicated public email, inquiries can be directed through the Air France U.S. website's contact form.

Services Offered by the Air France Office in New York City

The Air France Office in New York City provides a wide range of services designed to support passengers throughout their travel journey. Here are some of the key services available:

1. Flight Booking and Reservations

You can book new flights, inquire about fares, and confirm travel itineraries at the office. Agents can assist with both one-way and round-trip bookings, including multi-city journeys and group travel.

2. Ticket Modifications and Rebooking

If your travel plans change, the office staff can help with rescheduling flights, updating passenger details, or canceling bookings. This is especially useful for non-tech-savvy travelers or those facing complicated changes.

3. Baggage Support

Whether you're dealing with a baggage delay, damage, or a lost item, the office can provide assistance and help coordinate with baggage services at the airport.

4. Refund and Compensation Requests

Travelers seeking refunds for canceled flights or unused tickets can start the process through the New York office. Staff will review your fare conditions and help submit refund claims.

5. Check-in Assistance

Need help with pre-flight check-in or seat selection? The office can provide guidance or assist with online check-in procedures.

6. Flying Blue Loyalty Program Support

If you're a member of Air France’s Flying Blue program, the NYC office can help you with account management, mileage redemption, and understanding how to earn more points.

7. Special Assistance Services

For passengers requiring wheelchair assistance, medical clearance, or special in-flight arrangements, the NYC office can coordinate services to ensure a smooth experience.

Why Visit the Air France Office in New York City?

While online platforms provide convenient access to many airline services, there are several reasons travelers might prefer visiting the Air France Office in New York in person:

• Face-to-face customer service for complex bookings or issues

• Personalized assistance for elderly travelers or those with limited internet access

• Help with travel documents and destination-specific travel requirements

• Immediate responses for urgent itinerary changes or ticketing issues

• Group and corporate travel planning with customized fare options

Nearby Airports for Air France Travelers

John F. Kennedy International Airport (JFK)

Air France operates from Terminal 1 at JFK Airport. The airline offers multiple daily flights between New York and Paris Charles de Gaulle (CDG), along with other global destinations.

Newark Liberty International Airport (EWR)

While Air France primarily serves JFK, some connecting or codeshare flights may operate from Newark via its SkyTeam partners.

The Air France New York City Office provides support for all flights departing from or arriving in these airports.

Travel Services Available at JFK Terminal 1

For those traveling via JFK, Air France provides modern amenities at Terminal 1, including:

• Priority check-in counters for Business and La Première passengers

• Self-service kiosks

• Air France lounge access (for eligible passengers)

• Baggage drop and special assistance services

Travelers can visit the NYC office prior to departure to finalize arrangements or get travel support.

COVID-19 Travel Information

While most COVID-19 travel restrictions have eased, some destinations may still have entry requirements such as vaccination proof, negative test results, or health declarations. The Air France Office in New York City can provide up-to-date information based on your destination.

Tips for a Successful Visit to the Air France NYC Office

• Bring proper identification such as a passport or government-issued ID

• Have your booking reference number or ticket information ready

• Call ahead to confirm office hours or schedule an appointment

• Arrive early if visiting during peak travel seasons (summer or holidays)

Frequently Asked Questions (FAQs)

Q1: Can I make group bookings at the Air France New York Office?

Yes, the office staff can assist with group travel arrangements, including fare quotes and customized itineraries.

Q2: Is the New York City office open on weekends?

No, the office operates Monday through Friday and is closed on weekends and major U.S. holidays.

Q3: Can I request a refund in person at the office?

Yes, refund requests can be initiated at the office. Make sure to bring all related documentation for faster processing.

Q4: Is the Air France NYC office located inside JFK Airport?

No, the Air France Office in New York City is located in Manhattan. However, services at JFK are handled separately at Terminal 1.

Q5: Can I resolve issues with my Flying Blue account at this office?

Yes, the office staff can assist with Flying Blue-related questions, including missing miles and account updates.

Conclusion

The Air France Office in New York City is a valuable resource for passengers seeking professional and convenient airline support. Whether you’re looking to book a ticket, change your itinerary, or resolve travel issues, the team at the NYC office is ready to assist.

Conveniently located in Midtown Manhattan, the Air France Office in New York continues to provide world-class service, reflecting the airline’s commitment to customer satisfaction. Whether you’re a frequent flyer or a first-time traveler, a visit to the Air France office can simplify your journey and give you peace of mind as you prepare for your next trip.