Air Canada is one of the most prominent and well-established airlines in the world, and it proudly maintains a presence in the Middle East through its Beirut office. Serving both Lebanese citizens and international travelers, the Air Canada Beirut Office plays a key role in providing customer service, flight support, and reservation assistance for travelers flying with Air Canada from Lebanon to destinations across the globe.

As Canada’s flag carrier and the largest airline in the country, Air Canada connects travelers to over 200 destinations worldwide. Through its Beirut office, the airline ensures that customers in Lebanon have convenient access to information, bookings, and support in their native language or English. Whether it's for travel planning, flight changes, or understanding baggage policies, the Beirut office is a valuable resource for passengers flying to or through Canada.

Location and Accessibility

The Air Canada Beirut Office is strategically located in the capital city, Beirut, Lebanon—a central and easily accessible hub for travelers from across the country. Most airline offices are situated in commercial areas such as downtown Beirut or near the Hamra or Achrafieh districts, known for their proximity to embassies, business centers, and government buildings.

While exact addresses may change over time due to business or regulatory reasons, the Beirut office is typically located in a prominent business building, easily reachable by car, taxi, or public transport. If you're heading there for the first time, it’s advisable to confirm the current address via a phone call or by checking with local directory assistance.

Office Hours

The Air Canada Beirut Office generally operates from Monday to Friday, during standard business hours, typically from 9:00 AM to 5:00 PM. Some offices may offer shorter working hours during Ramadan or on local public holidays.

Although the office is closed on weekends (Saturday and Sunday), Air Canada's global customer service is available 24/7 through their central phone lines, mobile app, and official website.

It is always best to schedule an appointment or call ahead if you plan to visit in person, especially during peak travel seasons such as summer or holidays.

Languages Spoken

The staff at the Air Canada Beirut office are usually multilingual. Arabic, English, and French are commonly spoken, reflecting both Canada’s bilingual nature and Lebanon’s multicultural heritage. This ensures smooth communication for a diverse range of travelers, including tourists, students, business professionals, and immigrants.

Services Offered

The Beirut office offers a wide variety of services to assist travelers before, during, and after their flights. Here is a comprehensive overview of what you can expect:

1. Flight Reservations and Ticketing

Whether you're booking a one-way, round-trip, or multi-city itinerary, the Beirut office staff can assist you in finding the best fares, routes, and schedules based on your travel preferences. They can also inform you about current promotions, loyalty program benefits, and travel classes (Economy, Premium Economy, and Business Class).

2. Ticket Changes and Rebooking

Travel plans often change. If you need to reschedule your trip, the office can help you modify your booking, check fare differences, and apply any applicable change fees or waivers.

3. Refund Assistance

For eligible ticket types, the office can initiate refund requests and explain the conditions under which refunds may be granted—whether due to cancellations, medical emergencies, or schedule changes.

4. Baggage Information

The Beirut office provides detailed information on Air Canada’s baggage policy. This includes allowance limits for both carry-on and checked luggage, fees for excess baggage, and guidelines for transporting special items like sports equipment, musical instruments, or pets.

5. Visa and Travel Document Guidance

While the office does not issue visas, they can advise you on travel documentation requirements for Canada and other transit countries. They can also inform you about vaccination policies, COVID-19 travel advisories, and health documents needed for international travel.

6. Loyalty Programs – Aeroplan

Air Canada’s frequent flyer program, Aeroplan, offers significant rewards and benefits. The Beirut office can help you enroll in the program, claim missing points, or understand the privileges available to Aeroplan Elite Status members.

7. Special Assistance Services

If you require mobility support, meal accommodations, unaccompanied minor services, or traveling with a service animal, the Beirut office can coordinate these services in advance to ensure a smooth travel experience.

8. Group Bookings and Corporate Travel

For large families, corporate travelers, or event organizers, the office can provide group booking services and customized travel solutions. Special rates and dedicated customer support are often available for such cases.

Why Choose the Air Canada Beirut Office?

1. Personalized, Localized Service

Unlike online platforms or overseas call centers, the Beirut office offers face-to-face interaction, which many travelers find reassuring—especially when dealing with complex bookings or urgent travel needs.

2. Knowledge of Regional Travel Needs

The local staff understands the specific needs and concerns of travelers from Lebanon, including language preferences, cultural considerations, and regional travel trends.

3. Easy Access to Support

If you're not comfortable booking online or need assistance navigating Air Canada’s digital platforms, visiting the office is a convenient option. Additionally, the Beirut team can troubleshoot issues related to mobile boarding passes, online check-in problems, or account access for Aeroplan.

Connectivity Between Beirut and Canada

While Air Canada Beirut Office does not currently operate direct flights between Beirut–Rafic Hariri International Airport (BEY) and Canadian cities, it does offer codeshare options or partner airline routes that connect through major European or Middle Eastern hubs such as Frankfurt, London, Paris, or Istanbul. From there, passengers can continue on Air Canada-operated flights to Toronto, Montreal, Vancouver, Calgary, and other major Canadian destinations.

The Beirut office can assist you in coordinating these multi-leg journeys and help you choose routes with the shortest layovers or preferred airline partners.

Important Travel Considerations

Lebanese travelers flying to the Air Canada Office in Beirut must hold a valid visa. The Beirut office can guide you on where to find updated visa requirements but does not process visa applications. Most visa-related matters are handled through the Canadian Visa Application Centre (CVAC) or the Canadian Embassy in Lebanon.

Additionally, travelers are advised to stay updated with seasonal travel advisories, which the Beirut office can also inform you about. This may include information on weather-related disruptions, strike notices, or changes in immigration policies.

Final Thoughts

The Air Canada Beirut Office is a critical point of contact for anyone in Lebanon planning to travel with Air Canada. Whether you’re a student flying to Canada for university, a family visiting relatives, or a business traveler attending international conferences, the Beirut office offers convenient, localized support to ensure your journey is smooth from start to finish. With a reputation for reliability, professionalism, and a global network, Air Canada remains a top choice for international air travel. And with the support of its Beirut office, you’re never far from expert assistance right in the heart of Lebanon.