Determining the correct VoIP services for your small business starts by pinpointing your specific needs. Consider the call volume, the size of your team, and absolute must-haves such as call forwarding, voicemail to e-mail, and video conferencing. Look for cloud solutions that have scalable plans, reliable support, and good call quality because the pricing model can differ-they can either per-user or per-line. If you have hardware set up, it is a plus to be able to integrate it with the new service; otherwise, think all-cloud. Reading customer reviews and opting for some free trials will definitely give you a well-grounded base for the decision-making process.