When you’re working on QuickBooks and encounter QuickBooks Error 12038, it can be frustrating. This error typically occurs when QuickBooks is trying to connect to the internet, often during software updates, payroll updates, or when downloading bank transactions. QuickBooks Error 12038 usually indicates a problem with the security certificate or your system's internet connection.

If you're stuck dealing with this issue, don't worry! In this article, we’ll explore the causes of QuickBooks Error 12038 and provide you with easy-to-follow solutions so you can fix it and get back to business.

Facing QuickBooks Error 12038? Discover easy solutions to fix the error and resume your work or call +1-866-500-0076 for expert help.

What is QuickBooks Error 12038?

QuickBooks Error 12038 happens when QuickBooks is unable to connect to the internet, usually while trying to download updates or sync with online services. It often arises due to an issue with the security certificate on your system or when the internet connection is blocked by a firewall or security software.

When this error occurs, QuickBooks may display a message saying, "QuickBooks Error 12038: There is a problem with the SSL connection." This error typically prevents QuickBooks from updating or connecting to certain online services like payroll, banking, or updates.

Signs and Symptoms of QuickBooks Error 12038

You may notice one or more of the following symptoms when QuickBooks Error 12038 appears:

  • QuickBooks freezes or crashes during an update.

  • You see an error message like “QuickBooks Error 12038: SSL Connection”.

  • QuickBooks cannot update payroll, transactions, or download updates.

  • The application fails to connect to the internet or online services.

  • Slow internet connection or connectivity errors while using QuickBooks online features.

Causes of QuickBooks Error 12038

Several issues can trigger QuickBooks Error 12038. Below are the most common causes:

  1. Firewall or Antivirus Blocking the Connection: Sometimes, your firewall or antivirus software might block QuickBooks from establishing an SSL connection.

  2. Outdated SSL Certificates: SSL certificates are essential for securing internet connections. If the SSL certificate is outdated or corrupt, QuickBooks cannot connect to the servers.

  3. Internet Connection Issues: A weak or intermittent internet connection may disrupt the communication between QuickBooks and online services, resulting in Error 12038.

  4. Incorrect Date and Time Settings: If your system’s date and time are incorrect, it can prevent SSL certificates from being recognized properly, causing connection issues.

  5. Browser Configuration Issues: Problems with your browser settings can also contribute to SSL-related errors.

How to Fix QuickBooks Error 12038

Luckily, there are several ways to fix QuickBooks Error 12038. Below are step-by-step solutions to help you resolve the issue.

1. Check Your Internet Connection

A weak or interrupted internet connection can cause QuickBooks to fail while trying to download updates or access online services. Here’s what you can do:

  • Test Your Connection: Run a speed test on your internet connection to ensure it’s stable and fast enough for QuickBooks to connect.

  • Switch to a Wired Connection: If you’re using Wi-Fi, try switching to a wired Ethernet connection for a more reliable internet connection.

  • Restart Your Router: If the internet is slow, restart your router or contact your Internet Service Provider (ISP) to troubleshoot any issues.

2. Update SSL Certificates

If your system’s SSL certificates are outdated, QuickBooks will have trouble connecting to the internet. Here’s how to update them:

  1. Open Internet Explorer (QuickBooks relies on Internet Explorer for some of its internet services).

  2. Go to Tools > Internet Options > Advanced.

  3. Scroll down to the Security section and ensure Use SSL 2.0 and Use SSL 3.0 are checked.

  4. Click OK to save changes.

  5. Restart QuickBooks and see if the error is fixed.

3. Adjust Firewall or Antivirus Settings

Sometimes, your firewall or antivirus software can block QuickBooks from connecting to the internet. To fix this, try the following:

  1. Open your firewall or antivirus software and temporarily disable it.

  2. Try updating QuickBooks again to see if the issue is resolved.

  3. If disabling the firewall works, add QuickBooks to the exception list of your firewall or antivirus program to allow it to connect.

  4. Reactivate your firewall or antivirus after updating QuickBooks.

Important: Be cautious when disabling your firewall or antivirus, and make sure to enable them again after the troubleshooting.

4. Verify Date and Time Settings

If your system’s date and time settings are incorrect, it may cause SSL errors. To check and correct your system date and time:

  1. Right-click on the date and time display in the bottom-right corner of your screen.

  2. Select Adjust date/time.

  3. Make sure your date, time, and time zone are correct.

  4. If needed, enable Set time automatically.

  5. After fixing the time settings, restart QuickBooks to see if the error is resolved.

5. Use the QuickBooks Database Server Manager

If you are using QuickBooks in a multi-user mode or on a network, it’s important to ensure that the QuickBooks Database Server Manager is running correctly. You can download and install the Database Server Manager from the QuickBooks Tools Hub and run it to fix any network or server issues.

  1. Download the QuickBooks Tools Hub from the official Intuit website.

  2. Install and run the Database Server Manager tool.

  3. Follow the on-screen instructions to fix any errors that may be affecting your connection.

6. Reinstall QuickBooks

If none of the above solutions work, a complete reinstallation of QuickBooks might be necessary to fix any corrupted files. Here’s how you can reinstall QuickBooks:

  1. Uninstall QuickBooks from Control Panel > Programs and Features.

  2. Restart your computer to clear out any leftover files.

  3. Reinstall QuickBooks from the official Intuit website.

  4. After reinstalling, open QuickBooks and check if the error is resolved.

7. Contact QuickBooks Support

If you’ve tried all the troubleshooting steps and still can’t fix QuickBooks Error 12038, it’s time to contact QuickBooks Support. You can reach expert support by calling +1-866-500-0076. The support team can provide personalized assistance and help you resolve the issue efficiently.

Preventing QuickBooks Error 12038 in the Future

To avoid encountering QuickBooks Error 12038 again, here are some preventive measures:

  • Maintain an Active and Stable Internet Connection: Always ensure you have a strong and stable internet connection when using QuickBooks.

  • Update SSL Certificates Regularly: Keep your SSL certificates updated to prevent security issues and connection failures.

  • Regularly Update QuickBooks and Windows: Regular updates will help fix bugs and improve the overall stability of QuickBooks and your system.

  • Check Date and Time Settings Periodically: Ensure that your system’s date and time settings are always accurate.

Conclusion

QuickBooks Error 12038 can cause significant interruptions in your work, especially when trying to connect to online services or update QuickBooks. Fortunately, by following the solutions outlined in this article, you should be able to resolve the error quickly.

If you’re still having trouble, don’t hesitate to contact QuickBooks Support at +1-866-500-0076. The team of experts will provide the assistance you need to ensure QuickBooks is working smoothly and efficiently.

Read More: https://indigopalmer461.hashnode.dev/how-to-resolve-quickbooks-unrecoverable-error-a-step-by-step-guide